#instacandygram
FAQ
Q: What is #instacandygram?
A: #instacandygram is a secret candy/gift exchange for people on Instagram
Q: How do I participate?
A: Fill out and submit the form on the website by the deadline, November 30th (12pm PST)
Q: Do I need to celebrate Christmas to participate?
A: No way! You can celebrate Hanukkah or you can just like this time of year.
Q: Am I required to give candy?
A: Halloween was all about candy. It IS called "#instacandygram" after all! You're not required to give candy this time around but it'd be nice to throw some in if they suggest it in their submission form.
Q: Can I choose who gets me or who I get?
A: Choosing is all up to the host
Q: How much do I have to spend?
A: $15 minimum before shipping and handling
Q: Who ships out my package?
A: You do
Q: How do I know what to get my recipient?
A: You'll be given information they've provided via email
Q: When will I know who I got?
A: You'll receive an email sometime on December 1st with all the information you need
Q: I don't like who I got. Can I get someone else?
A: Names cannot be changed around once chosen.
Q: Is my Secret Santa the same person I got?
A: No one is matched up. You are giving to someone and someone else is giving to you.
Q: Are you allowing people outside the United States to participate?
A: Definitely. You must be willing to ship international.
Q: When do I have to ship out my gift by?
A: If your recipient is international, or checked that they celebrate Hanukkah, mail it out by December 7th at the latest. For all others, mail out by December 14th.
Q: Can I mail my package before the shipping deadline?
A: ABSOLUTELY! Anytime is great.
Q: I changed my contact information (IG handle, address, email, etc), what do I do?
A: Email the host at jennyrae@lilraecakes.com asap
Q: Do I have to contact my Secret Santa when I receive my package?
A: Absolutely. Please be courteous and thank them for your gift. You'll have their IG handle and email so contact them the best way you can.
Q: How will my recipient know that I was their Secret Santa?
A: Make sure to have your contact info in the package. Your IG handle is best, but if you don't allow messages from people due to a private account, please provide your email.
Q: How will I know if my recipient received their package?
A: They should reach out to you. If not, you are more than welcome to reach out to them personally once you know they should've received it.
Q: Am I required to post on social media?
A: You're not required but it's fun to share what you got! For all posts, be sure to use the hashtag #instacandygram.
Q: What do you do with my personal information?
A: I don't share it with anyone besides your Secret Santa.
Q: What if I don't want to give my address?
A: Unfortunately, that's the only way you can receive a package. Please provide an address that you will be comfortable with.
Q: I can't mail out my package by the deadline. What do I do?
A: Please contact your recipient directly and give them a heads up. The host is not the messenger.
Q: I haven't received my package and it's well past the deadline. What do I do?
A: Contact the host at jennyrae@lilraecakes.com. She'll reach out 1 time to your Secret Santa. If they don't respond, the host is not liable for unreceived package.
Q: What happens if I don't ship out a package?
A: You will be banned from future #instacandygram's and will let down the person who should've received something from you.
Q: I don't feel safe shopping in stores right now. How do I purchase a gift?
A: You can buy online and ship directly to your recipient if you're more comfortable that way.
Q: Can I purchase my recipient a gift card?
A: While it's not a very thoughtful gift (unless they ask for it) and takes away from the creative idea, you can under certain circumstances. *Don't feel safe shopping, don't want it to arrive late, can't find what you're looking for
HAVE A QUESTION NOT LISTED HERE? Contact Jenny Rae at jennyrae@lilraecakes.com